Shipping policy

SHIPPING POLICY

Last updated: August 18, 2026

This Shipping Policy describes how Vitta Derm™, operated by KSS Global Solutions LLC, processes and delivers orders placed through our online store.

By placing an order with Vitta Derm™, you acknowledge and agree to the terms of this Shipping Policy.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends, holidays, or during periods of unusually high order volume may begin processing on the next available business day.

Once an order has entered processing, we may be unable to modify the shipping address, change the contents of the order, or cancel the order.

If you need assistance with an order, please contact us as soon as possible at:

support@vittaderm.com

SHIPPING DESTINATIONS

Vitta Derm™ currently ships to eligible addresses within the United States.

Shipping availability is determined at checkout. If we are unable to ship to your address, the applicable shipping option will not be available during checkout.

We reserve the right to restrict shipping to certain locations where delivery is unavailable, commercially impractical, or subject to carrier restrictions.

SHIPPING COSTS

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

From time to time, Vitta Derm™ may offer free or discounted shipping as part of a promotional offer.

Any shipping promotion is subject to the terms displayed at the time of purchase and may be modified or discontinued for future orders without prior notice.

ESTIMATED DELIVERY TIMES

After your order has been processed and shipped, estimated delivery within the United States is typically:

5–10 business days.

Please note that this is an estimated delivery timeframe and not a guaranteed delivery date.

Total estimated order timeframe, including processing, is generally:

6–13 business days.

Delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, order volume, transportation disruptions, or other circumstances outside our reasonable control.

ORDER TRACKING

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to begin showing updates in the carrier's system.

Tracking updates are provided by the applicable shipping carrier and may occasionally experience delays.

If your tracking information has not updated for an extended period, please contact us at support@vittaderm.com with your order number.

MULTIPLE PACKAGES

In some cases, products, promotional items, or other components of an order may be shipped separately.

As a result, you may receive more than one package for a single order.

If your order is divided into multiple shipments, packages may arrive on different dates and may have separate tracking numbers.

You will not be charged additional shipping fees solely because we choose to fulfill an order in multiple packages.

SHIPPING DELAYS

While we make reasonable efforts to ensure orders are processed and delivered promptly, shipping and delivery dates are estimates and cannot be guaranteed.

Delays may occur due to circumstances outside our reasonable control, including but not limited to:

• Carrier delays
• Severe weather
• Natural disasters
• Transportation disruptions
• High seasonal shipping volume
• Federal holidays
• Incorrect or incomplete shipping information
• Customs or regulatory processing, where applicable
• Operational disruptions affecting fulfillment or delivery providers

If your package experiences an unusual delay, please contact us at support@vittaderm.com and we will assist you in reviewing the available tracking information.

INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• Full name
• Street address
• Apartment, suite, or unit number, when applicable
• City
• State
• ZIP code

If you notice an error in your shipping information after placing an order, contact us immediately at support@vittaderm.com.

We will make reasonable efforts to assist you, but we cannot guarantee that shipping information can be changed after an order has entered processing or has been shipped.

Vitta Derm™ is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests reshipment.

DELIVERED BUT NOT RECEIVED

If tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:

1. Check around your property and any secure delivery locations.
2. Check with household members, neighbors, front desk staff, or building management.
3. Verify that the shipping address provided with your order is correct.
4. Allow up to 2 business days, as some carriers may mark packages as delivered shortly before the package physically arrives.

If you still cannot locate your package after completing these steps, please contact us at support@vittaderm.com with your order number.

We will review the available shipping information and assist you with the next appropriate steps.

LOST PACKAGES

If your tracking information indicates that your package may have been lost in transit, please contact us at support@vittaderm.com.

We may need to work with the shipping carrier or fulfillment provider to investigate the shipment.

Where appropriate, we will provide a resolution in accordance with the circumstances of the shipment and applicable law.

Please note that an order experiencing a temporary tracking delay is not automatically considered lost.

DAMAGED PACKAGES

Please inspect your order as soon as it arrives.

If your order arrives damaged, please contact us as soon as possible at:

support@vittaderm.com

Please include:

• Your order number
• A description of the issue
• Clear photographs of the damaged product
• Clear photographs of the shipping packaging, when applicable

This information helps our team evaluate the issue and determine the appropriate resolution.

For additional information regarding damaged, defective, or incorrect products, please review our Return & Refund Policy.

WRONG ITEM RECEIVED

If you receive an item different from what you ordered, please contact us at support@vittaderm.com as soon as possible.

Include your order number and a clear photograph of the item received.

We will review the issue and provide appropriate instructions.

FAILED DELIVERY ATTEMPTS

Customers are responsible for monitoring their tracking information and ensuring that packages can be safely delivered to the shipping address provided.

If a carrier is unable to complete delivery, the carrier may attempt redelivery, hold the package at a local facility, or return the shipment to the sender.

Carrier procedures vary.

If a package is returned because delivery could not be completed for reasons attributable to the shipping information or availability at the destination, additional shipping charges may apply to reship the order, except where prohibited by applicable law.

RETURNED-TO-SENDER PACKAGES

Packages may be returned to the sender because of:

• An incorrect or incomplete address
• An undeliverable address
• Failure to collect a package held by the carrier
• Repeated unsuccessful delivery attempts
• Refusal of delivery
• Other carrier-related delivery issues

If your order is returned to sender, please contact us at support@vittaderm.com.

We will review the circumstances and advise you of the available options.

Additional shipping charges may apply to reship an order when the return resulted from incorrect customer-provided information or failure to receive the shipment, except where otherwise required by applicable law.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel your order, please contact us as soon as possible at:

support@vittaderm.com

We cannot guarantee changes or cancellations once an order has entered processing.

Once an order has shipped, it cannot be canceled through our fulfillment process. Any eligible return after delivery will be handled according to our Return & Refund Policy.

PROMOTIONAL AND BONUS ITEMS

Orders may occasionally include complimentary physical products, promotional gifts, or digital bonuses.

Physical promotional items may be shipped together with or separately from the primary product.

Digital products, such as eBooks or guides, may be delivered electronically and therefore will not necessarily appear inside your physical shipment.

HOLIDAYS AND HIGH-VOLUME PERIODS

Processing and delivery may take longer during major holidays, promotional events, product launches, or periods of unusually high order volume.

This may include periods surrounding major U.S. holidays and promotional events.

We appreciate your patience during these periods and will make reasonable efforts to process orders as quickly as possible.

RISK OF LOSS AND CONSUMER RIGHTS

Shipping and delivery are subject to applicable law.

Nothing in this Shipping Policy is intended to exclude, restrict, or limit any mandatory consumer rights that cannot legally be excluded, restricted, or limited.

RETURN POLICY

Shipping-related issues and product returns are separate processes.

If you wish to return an eligible product after receiving your order, please review our Return & Refund Policy.

Eligible return requests must be submitted within 14 days of receiving the applicable item, subject to the terms and conditions of our Return & Refund Policy.

Please do not send a return to our principal business address unless our customer support team specifically instructs you to do so.

CONTACT US

If you have questions regarding shipping, delivery, or tracking, please contact:

Vitta Derm™
Operated by KSS Global Solutions LLC

Email:
support@vittaderm.com

Principal Office:
2335 E. Atlantic Blvd, Ste 200
Pompano Beach, FL 33062
United States

Business Registration:
KSS Global Solutions LLC
Wyoming Filing ID: 2026-002037333

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.