FAQs
FREQUENTLY ASKED QUESTIONS
We want your Vitta™ experience to be simple from the moment you place your order to the moment it reaches your door. Below you will find answers to the questions our customers in India ask us most.
1. DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No. You can place an order with Vitta™ as a guest.
If you choose to create an account, you may have easier access to your order information and order history.
2. WHAT PAYMENT METHODS DO YOU ACCEPT?
All orders are paid securely online at checkout. The payment options available to you are displayed at the time of purchase and may vary depending on your device and your bank.
All applicable charges are displayed before you complete your purchase. We do not offer Cash on Delivery.
3. IS MY PAYMENT INFORMATION SECURE?
Yes. Checkout runs on Shopify’s PCI-DSS compliant, fully encrypted payment infrastructure.
We never see or store your card details on our servers. For more information on how we handle personal information, please review our Privacy Policy.
4. WHAT CURRENCY ARE YOUR PRICES DISPLAYED IN?
All prices on this store are displayed and charged in Indian Rupees (₹).
The amount you see at checkout is the final amount. Delivery is free anywhere in India and there are no handling, customs or surprise charges added later.
5. WILL I GET A GST INVOICE WITH MY ORDER?
Yes. A GST-compliant tax invoice is generated for every order and emailed to you along with your order confirmation.
If you are buying for a business, add your GSTIN in the order notes at checkout and we will include it on the invoice so you can claim input credit.
6. CAN I CHANGE MY DELIVERY ADDRESS AFTER PLACING AN ORDER?
If you entered an incorrect address, please write to us as soon as possible at support@vittaderm.com.
We will make every reasonable effort to help, but we cannot guarantee that an address can be changed once your order has been processed or dispatched. Please review your address and pin code carefully before completing your purchase.
7. WHEN IS MY ORDER DISPATCHED?
Every order is dispatched within 24 hours of purchase.
As soon as your parcel leaves our warehouse you receive a tracking link by SMS and email, so you can follow it at every step.
8. DO YOU DELIVER TO MY PIN CODE?
We deliver to every serviceable pin code in India, including tier-2 and tier-3 cities.
Enter your pin code at checkout — if we can reach you, your order will go through, and delivery is free.
9. HOW CAN I TRACK MY ORDER?
Once your order is dispatched, we send you a confirmation with your tracking details by SMS and email.
Please allow up to 48 hours for the tracking information to begin updating. If you have questions about your parcel, write to support@vittaderm.com with your order number.
10. IS THE PACKAGING DISCREET?
Yes. Your order arrives in a plain, sealed outer packet with no product images or claims printed on the outside.
11. WHAT SHOULD I DO IF AN ITEM IS MISSING FROM MY ORDER?
Some orders may arrive in more than one packet, so please check your dispatch confirmation and tracking information first.
If an item is still missing after all packets have arrived, write to support@vittaderm.com with your order number and details of the missing item.
12. WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
Please inspect your order when it arrives.
If you receive a damaged, defective or incorrect product, contact us as soon as possible at support@vittaderm.com. Include your order number, a description of the issue and clear photographs of the product and packaging.
13. WHAT IS YOUR RETURN POLICY?
Eligible return requests must be submitted within 14 days of receiving your order.
Please contact us at support@vittaderm.com before returning any product. Our team will review your request and provide return instructions when applicable. Products sent back without prior authorisation may not be accepted. Please review our Refund Policy for complete eligibility conditions.
14. WHAT IS VITTA™ INSTANT FACE & EYE TIGHTENER?
Vitta™ Instant Face & Eye Tightener is a targeted cosmetic skincare product designed to temporarily improve the appearance of common visible signs of ageing and tired-looking skin.
It helps create a smoother, firmer and more refreshed-looking appearance in areas such as the under-eye area and anywhere fine lines are visible.
15. HOW FAST WILL I SEE RESULTS?
Vitta™ is designed for fast-acting cosmetic results. The treated area may begin to look smoother and tighter within 60 seconds of correct application.
Individual results vary depending on skin type, the amount applied, application technique and other individual characteristics.
16. ARE THE RESULTS PERMANENT?
No. Vitta™ provides a temporary cosmetic tightening and smoothing effect that typically lasts 8 to 10 hours.
It is not a permanent treatment for wrinkles, loose skin, under-eye bags or other signs of ageing.
17. WILL IT SUIT MY SKIN TONE AND INDIAN WEATHER?
Yes. Vitta™ dries 100% clear on fair, wheatish and deep skin tones — no white cast and no grey patches.
The lightweight, oil-free formula is built for Indian heat, humidity and pollution, so it does not melt, crease or feel sticky through the day.
18. WHERE CAN I APPLY VITTA™?
On clean, dry skin anywhere on the face where you want to temporarily improve the appearance of fine lines, puffiness or loose-looking skin — including the under-eye area, jawline, neck and the back of the hands.
Always follow the application directions and warnings provided with your product.
19. CAN I USE VITTA™ WITH MY MAKEUP?
Yes. Apply Vitta™ on clean, dry skin, let it set for 3 minutes, then gently pat on your moisturiser, sunscreen, foundation or compact.
Avoid rubbing, so the tightening film stays intact.
20. IS VITTA™ SUITABLE FOR EVERYONE?
Skin types and sensitivities vary from person to person. Always review the directions and ingredient information before use.
We recommend a patch test behind the ear or on the inner arm before first use. If you have sensitive skin, known allergies, an existing skin condition, or if you are pregnant or breastfeeding, consult your doctor before use. Discontinue use if irritation occurs.
21. HOW CAN I CONTACT VITTA™?
If you still have questions about your order or about the product, our support team is here to help.
Email us at: support@vittaderm.com
Please include your order number when writing about an existing order so we can assist you faster. We reply within 24 hours, Monday to Saturday.