Shipping Policy

SHIPPING POLICY

This Shipping Policy describes how Vitta Derm™, operated by KSS Global Solutions LLC, processes and delivers orders placed through our online store in India.

By placing an order with Vitta Derm™, you acknowledge and agree to the terms of this Shipping Policy.

ORDER PROCESSING

Every order is dispatched within 24 hours after payment has been successfully confirmed.

Orders placed on Sundays, public holidays or during periods of unusually high order volume may begin processing on the next available working day.

Once an order has entered processing, we may be unable to modify the delivery address, change the contents of the order or cancel the order.

If you need assistance with an order, please contact us as soon as possible at support@vittaderm.com.

DELIVERY DESTINATIONS

Vitta Derm™ delivers to every serviceable pin code in India, including tier-2 and tier-3 cities.

Serviceability is determined at checkout. If we are unable to deliver to your address, the applicable delivery option will not be available during checkout.

We reserve the right to restrict delivery to certain locations where delivery is unavailable, commercially impractical or subject to carrier restrictions.

DELIVERY COSTS

Delivery is free anywhere in India.

The amount you see at checkout is the final amount. There are no handling, customs or additional charges added later.

DELIVERY TIMEFRAMES

Delivery timeframes depend on your pin code, the carrier and local conditions, and are therefore not guaranteed.

Your tracking link is the most accurate source of information about your parcel at any given moment.

Delivery may vary depending on the destination, carrier operations, weather conditions, festivals and public holidays, order volume, transportation disruptions or other circumstances outside our reasonable control.

ORDER TRACKING

Once your order has been dispatched, you will receive a confirmation by SMS and email containing your tracking information.

Please allow up to 48 hours after receiving your dispatch confirmation for tracking information to begin showing updates in the carrier system.

Tracking updates are provided by the applicable carrier and may occasionally experience delays.

If your tracking information has not updated for an extended period, please contact us at support@vittaderm.com with your order number.

MULTIPLE PACKAGES

In some cases, products, promotional items or other components of an order may be dispatched separately.

As a result, you may receive more than one packet for a single order. Packets may arrive on different dates and may have separate tracking numbers.

You will not be charged any additional delivery fee solely because we choose to fulfil an order in multiple packets.

DELIVERY DELAYS

While we make every reasonable effort to ensure orders are processed and delivered promptly, delivery dates are estimates and cannot be guaranteed.

Delays may occur due to circumstances outside our reasonable control, including but not limited to carrier delays, severe weather, natural disasters, transportation disruptions, high seasonal volume around festivals, public holidays, incorrect or incomplete address information, regulatory processing where applicable, and operational disruptions affecting fulfilment or delivery providers.

If your parcel experiences an unusual delay, please contact us at support@vittaderm.com and we will assist you in reviewing the available tracking information.

INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully review your full name, house or flat number, street and locality, landmark, city, state, pin code and mobile number.

If you notice an error after placing an order, contact us immediately at support@vittaderm.com.

We will make every reasonable effort to assist you, but we cannot guarantee that the address can be changed after an order has entered processing or has been dispatched.

Vitta Derm™ is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.

If a parcel is returned to us because of an incorrect or incomplete address, additional delivery charges may apply if the customer requests redelivery.

DELIVERED BUT NOT RECEIVED

If tracking information shows that your parcel has been delivered but you cannot locate it, we recommend that you:

1. Check around your property and any secure delivery locations.

2. Check with family members, neighbours, the security desk or society office.

3. Verify that the address and pin code provided with your order are correct.

4. Allow up to 2 working days, as some carriers mark parcels as delivered shortly before the parcel physically arrives.

If you still cannot locate your parcel after completing these steps, please contact us at support@vittaderm.com with your order number.

LOST PARCELS

If your tracking information indicates that your parcel may have been lost in transit, please contact us at support@vittaderm.com.

We may need to work with the carrier or fulfilment provider to investigate the shipment. Where appropriate, we will provide a resolution in accordance with the circumstances and applicable law.

Please note that an order experiencing a temporary tracking delay is not automatically considered lost.

DAMAGED PARCELS

Please inspect your order as soon as it arrives.

If your order arrives damaged, contact us as soon as possible at support@vittaderm.com and include your order number, a description of the issue and clear photographs of the damaged product and of the outer packaging.

For additional information regarding damaged, defective or incorrect products, please review our Return & Refund Policy.

WRONG ITEM RECEIVED

If you receive an item different from what you ordered, contact us at support@vittaderm.com as soon as possible with your order number and a clear photograph of the item received.

FAILED DELIVERY ATTEMPTS

Customers are responsible for monitoring their tracking information and ensuring that parcels can be safely delivered to the address provided, and that the mobile number given at checkout is reachable.

If a carrier is unable to complete delivery, the carrier may attempt redelivery, hold the parcel at a local facility or return the shipment to the sender. Carrier procedures vary.

If a parcel is returned because delivery could not be completed for reasons attributable to the address or availability at the destination, additional delivery charges may apply to redeliver the order, except where prohibited by applicable law.

RETURNED-TO-SENDER PARCELS

Parcels may be returned to the sender because of an incorrect or incomplete address, an undeliverable address, failure to collect a parcel held by the carrier, repeated unsuccessful delivery attempts, refusal of delivery or other carrier-related issues.

If your order is returned to sender, please contact us at support@vittaderm.com and we will review the circumstances and advise you of the available options.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel your order, contact us as soon as possible at support@vittaderm.com.

We cannot guarantee changes or cancellations once an order has entered processing. Once an order has been dispatched it cannot be cancelled through our fulfilment process. Any eligible return after delivery will be handled according to our Return & Refund Policy.

PROMOTIONAL AND BONUS ITEMS

Orders may occasionally include complimentary physical products, promotional gifts or digital bonuses.

Physical promotional items may be dispatched together with or separately from the primary product. Digital products, such as eBooks or guides, are delivered electronically and will not appear inside your physical parcel.

FESTIVALS AND HIGH-VOLUME PERIODS

Processing and delivery may take longer during major festivals such as Navratri and Diwali, during promotional events and product launches, and during periods of unusually high order volume.

We appreciate your patience during these periods and will make every reasonable effort to dispatch orders as quickly as possible.

CONSUMER RIGHTS

Delivery is subject to applicable law.

Nothing in this Shipping Policy is intended to exclude, restrict or limit any mandatory consumer rights that cannot legally be excluded, restricted or limited under the Consumer Protection Act, 2019 or any other applicable law.

RETURN POLICY

Delivery-related issues and product returns are separate processes.

If you wish to return an eligible product after receiving your order, please review our Return & Refund Policy. Eligible return requests must be submitted within 14 days of receiving the applicable item.

Please do not send a return to our principal business address unless our support team specifically instructs you to do so.

CONTACT US

If you have questions regarding delivery or tracking, please contact:

Vitta Derm™

Operated by KSS Global Solutions LLC

Email: support@vittaderm.com

Principal Office:

2335 E. Atlantic Blvd, Ste 200

Pompano Beach, FL 33062

United States

Business Registration:

KSS Global Solutions LLC

Wyoming Filing ID: 2026-002037333

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.